Enhanced Agilent NETeXPERT-based Solution Protects Revenues by Providing Real-time Picture of Network and Service Health
This unified display uses advanced visual interfaces that combine graphical and
GIS (geographical information system) displays to provide a complete, real-time
picture of network and service health, which is key to increasing network
availability, improving customer satisfaction, reducing customer turnover
(churn) and protecting revenues. The latest improvements can increase the
solution's overall performance by up to 300 percent over the previous release.
"Service Providers can provide better service and reduce customer churn by
speeding up their identification, analysis and resolution of network faults
before performance and customers are affected," said Verne Anton, Gartner
principal analyst. "A single system that tightly integrates fault and
performance data is likely to eliminate the cost and complexity of combining
separate products, and increases return on investment. Any solution that
empowers network managers to perform their jobs better will certainly enhance
the service assurance process."
"Service providers need to protect revenues and profit margins by reducing
operating costs and proactively managing service quality," said Jack Trautman,
vice president and general manager of Agilent's Communications Management
Solutions business. "With Agilent's integrated service assurance solution,
providers get quick visual summaries of live and historical network and service
activities. This offers a more efficient way to manage quality of service and
network health, and helps increase revenues through improved customer
satisfaction and retention."
Key enhancements include:
-- real-time alert charting, filtering and journaling to
efficiently manage events;
-- GIS maps to pinpoint network events and statistics for any
domain;
-- integrated trending reports, data management, and performance
visualization tools to accelerate analysis; and
-- enhanced policy builders that give users the ability to
quickly identify root causes.
Agilent in Communications
About Agilent Technologies
CONTACT: Agilent Technologies Inc.
Eric Murray, 916/294-3711
eric_murray@agilent.com
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